Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lunamoonpetboutique.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lunamoonpetboutique.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Dog Accessory Disclaimer
NO ACCESSORY is indestructible, please always check your dog's accessories for wear and tear. It is the customer's responsibility to determine the suitability of the product for their pet.
Our dog accessories are suitable and sturdy for every day use however we do not recommend for dogs with behaviour issues or are overly aggressive. We do not refund or replace for general wear and tear of a product, onlu genuine faults will be resolved after inspection. We do not guarantee any protection from our items and owners are responsible for any damage created to the products from misuse, or damage created by your dog on walks or from unsafe storage of products.
Print colour may vary across the full range due to different fabrics used for each item. Designs are made as a repeat pattern so each harness will be unique.
Owners must ensure they have purchased the correct size for their dog by using the size guides available. We are not responsible for the incorrect size being purchased. Dog harnesses must fit at the neck and chest to be suitable. We are unable to alter harnesses and items to requirements.
We do not recommend our harnesses for dogs that are excessive pullers as this will eventually cause tears in the item, making it not fit for purpose.
We recommend hand washing and never washing above 30 degrees as this will cause shrinkage. Products should be left flat to dry (never put accessories in the drier due to plastic features, this may also cause shrinking).